Help & Support

The toolkit on this website has proved popular and useful, so we’ve arranged a series of FREE surgeries, individual sessions and group demonstrations to help you make the most of the three business tools available. The aim is to provide a range of support options so you can choose one that fits into your own work schedule. All the sessions will be led by Lorraine Walker, our NDNA expert on the EYBZ toolkit.

OPTION 1: FREE REGIONAL SURGERIES (full day face-to-face)

These interactive surgeries provide an opportunity for you to bring information, such as past accounts, staff data and number of child places etc. There will be a maximum of 8 delegates working on your own laptops so any confidential data you bring is only for your personal use, but will enable us to provide the right support.  Details of parking and lunch are included on the booking page.

20 June:   London (Kings Cross) Fully Booked
26 June:   Birmingham (Kings Heath)
27 June:   Huddersfield (NDNA Head Office)
22 Aug:    Buckinghamshire (Milton Keynes)

To book please click this link to the booking page then follow the on screen instructions


These one-to-one sessions provide a great opportunity for you to ask Lorraine any questions you have about using any of the business tools. You can use WebEx to share Lorraine’s screen or just discuss details over the phone.

25 June: (0930-1000) (1100-1130) (1330-1400)      2 July: (1300-1330) (1400-1430)
3 July: (1300-1330) (1400-1430)                            23 July: (1000-1030) (1100-1130) (1500-1530)
24 July: (1300-1330) (1400-1430) (1600-1630)     25 July: (1000-1030) (1100-1130) (1200-1230)

To book please contact Terry Billingham on 01484 407070 or email


Lorraine has prepared a presentation that demonstrates how to use all the elements of the toolkit. There will be a maximum of 8 delegates and all will be able to use WebEx to share Lorraine’s screen and then ask her any questions at the end of the presentation.

25 June: 1530-1615          2 July: 1000-1045           3 July: 1000-1045
23 July: 1300-1345         24 July: 1100-1145         25 July: 1400-1445
31 July: 1400-1445           1 Aug: 1000-1045           6 Aug: 1000-1045

To book please contact Terry Billingham on 01484 407070 or email

If you would like any other help with the business toolkit please sign in (or register) then complete the form below and we’ll contact you asap.
If you have technical difficulties with any aspects of the website, please call 01484 407070 and ask for the IT team.

Access to the business support contact form is exclusive for users registered with the Early Years Business Zone. Register today for a free account to access this service.